Welcome to asia2u Online!
asia2u.com provides an online separate support platform to help you when things do go wrong for whatever reason.
To help you better prepare your support reply please make sure to follow our guidelines below.
- Provide your asia2u.com registered name, email address and customer ID.
- Provide you purchase date, Invoice, name and upload a copy of your invoice.
- When creating a support ticket make sure to select the appropriate options that best relates to your support issue.
- If your support issue is related to a damaged item, please take very clear photos or video of your product that shows the damage and any special markings such as a number. Also, any packaging or other parts if these are directly related to the problem.
- Please describe very clearly what the problem is and how the problem came about.
- Provide any dates from when you first received your product and the date the issue happened.
Now head over to our support platform and register if you have not already and create a ticket and add your info.